So this is going to be a long story. TL;DR: Had a really hard hardware problem, Craig and the gang fixed it and went out of their way to see to it I got my computer back in perfect condition.

A little while back, I had an HP Probook stop accepting a charge. Simple power supply swap, right? So I tried to fix it myself. That did not help, and actually, chances are excellent that I probably caused greater issues.

Some weeks prior, I had noticed in a local antique mall that there was a computer repair and retail store that had setup shop inside. Not where you'd guess a computer repair place would be, but I had spoken to them about an unrelated issue a couple weeks before my issue and they were helpful.

I brought my Probook in and they gave me a quote range that was very reasonable that slid based on what was damaged. The specific model is not the most common, so parts are hard to get.

Time went by and I was using a backup computer. The guys contacted me and said the computer was ready. I was out of the country at the time, so they held it. When I got back, I paid them for the work and hardware, brought it home, and apparently their hardware supplier gave them an inferior version of the hardware originally in the Probook. It worked, but the performance suffered. I brought it back, and they were able to take it despite my initial delay in picking up. They looked for another component, it was shipped, and it was DOA. So now we have had bad luck with 2 components. Finally, 3rd time, they got a vendor who supplied the correct part, they swapped everything over, and then SENT the computer cross country to me because I was/am not in Alexandria, now.

So to recap, for a great price on what the original job was, they found the problem, fixed the problem, replaced a bad component, replaced another bad component, then sent the computer cross country to California.

The computer is operating as if it were new, and Craig and his team were communicative and helpful every step of the way.

I highly recommend The Eldest Geek to anyone with a potentially difficult computer issue. They warranty their work, they know what they're doing, and I believe they also sell all sorts of computers and accessories if you're in the market, all at very, very reasonable prices.

My computer was fixed in a timely manner and it works.

I brought my computer to his shop expecting I needed a new board or a recovery from a failed hard drive. It turned out to be a virus and my computer is back working better then it has for a long time.
Very happy with the results and the cost to have my system back home
Bill

A little unusual setting, but very knowledgeable, straightforward, and helpful. Price was reasonable. The only problem was the repair did not hold and the laptop hinge popped after two days.

I would give him 5 stars but he told me my hard drive was fried and couldn’t be fixed by him. But at least he didn’t charge me for that, as some might have!

Alex is so personable and knowledgeable. He fixed my desktop iMac, gave me a tutorial in the new operating system, and charged me much less than Apple would have. 2 thumbs up. 5 stars. And the antique shop is a blast, too.

Craig is my go-to guy whenever I have a computer problem–Mac or PC. He is always honest and up front about what might be wrong, how much it might cost to fix it and offers handy suggestions of what to do next.
i have bought a refurbished Mac from him and it has worked flawlessly from Day One. He even transferred all my data from my old Mac.
I have recommended him to many friends and every one has reported that they had a good experience, too.
I'll be seeing him this week with a new battery issue and I'm sure he'll find a solution for me quickly and at a reasonable price.
To heck with those self-annointed, arrogant "Geniuses," I'm a Geek fan through and through.

Seems to know his stuff with computers. Fixed my issue quickly.

Work was quick and just as promised. Very satisfied and will return next time I need work done on my computer!

These folks are amazing. I have used him in the past to fix my computer, which he did and he made it better than it was before I took it to him. I recently purchased a computer from him and got such a great deal. They are very knowledgeable and explain things on a level I can understand. I would definitely use them again and I highly recommend these folks.

Craig is now my go-to guy for IT support and computer needs. He took the time to answer all of my questions, offers quality work at a very reasonable price, and offers the products/services – along with the support and know-how – that my small business needs. Highly recommend!

Great job, I could drive one hour again just to have Craig work again, totally worth it. Honest and very responsible.

These guys were awesome!!! They gave me top dollar for my broken macbook and sold me an even better replacement. They really are apple experts and I would definitely recommend them to anyone that either needs their apple computer/laptop fixed or looking to buy one. Steller customer service!!!

Have an older iMac I wanted to repair and he was the only person who would work with me. He gave me honest feedback and a variety of options on how I wanted to proceed with estimates and pros/cons for each. This gent is now my go-to repair man for all computer issues.

Craig is very good. I highly recommend him and his services.
His fee is also very reasonable and he keeps his word on his quote.

Personable, honest, timely, great to do business with

He transferred all data from a damaged computer to a new computer. He did it while I waited. I was thoroughly pleased with the results.

These guys are great. I brought them a laptop with a broken power button (which wouldn’t turn on). They figured out the problem (which was something else) and fixed it promptly, and for a very fair fee that was much less than buying a new laptop.

They are located in Mount Vernon but don’t let that scare you if you are in Arlington – they also do house calls.

They provide a six-month warranty on any repair.

They fix any desktop or laptop, including Macs. They can open the case, figure it out, and fix it (including repairs that involve soldering). Their affiliate, Orlogic Repairs, does logic board repairs.

If your laptop RAM or storage is upgradable, they also do that.

TopTech also has used laptops (Mac and PC), which also have a 6-month warranty. Unlike the used laptops on eBay, Amazon Warehouse or Craigslist, with these laptops you know what you are getting and there is someone who will fix it for free if there are problems.

In case you're like me and find yourself wondering…hmmm…is this legit? A computer repair shop in the crowded corner of a dilapidated antique mall? Yes, it's legit. I've brought two separate computers here and had excellent service both times. Once to have fan installed in a Dell all-in-one computer; the other to (ultimately) have a new hard drive installed. Second time took a little longer than either of us expected. (It happens.) But, any time I called for a status update, I got an immediate response and full update. And, even though the job ended up being more extensive than originally thought, they stuck with their estimate. I have recommended this place to neighbors, and happily do so to Yelpers as well.

Craig was amazing. Quality work and quick! I will be taking all of my computers to him when they need fixing. He really knows computers! I have a macbook air and the screen was completely removed from the keyboard. He was able to fix it the same day and it works it perfectly now! His prices are also extremely reasonable. Craig was a pleasure and to talk to and I really appreciate his work.

Responded quicker than I could put my phone down. We also ready to get the job done. Highly recommended!

Fast efficient and honest

Staff is very customer service oriented.

Got my computer fixed in two days

After several weeks of the screen on my laptop occasionally flickering when initially turning the computer on, the screen went completely black. The laptop would still power on but I was unable to see anything on the screen. After doing some trouble shooting I realized that I would need a professional to diagnose and fix the problem. I contacted a few local computer repair companies and Craig was the first person who had an available appointment. Craig spoke to me over the phone and provided some initial thoughts as to what might be causing the problem. He told me I could bring the laptop in and he would take a look and provide a free estimate of how much the repairs would cost. I spoke with Craig a few hours after dropping the computer off and he informed me that he had determined that the screen on the laptop needed to be replaced (approximate cost = $150.) He said he would check to see if he had a replacement screen in stock and could have the computer fixed and ready for pick up on Wednesday, if that would work for me. (I dropped the laptop off on Monday at 11 a.m. Craig’s company is closed on Tuesdays.) I explained that I was unavailable on Wednesday and, if possible, would really appreciate it if there was any way that the repair could be made ASAP so I could pick up the computer later on Monday. Craig said he would try to get it finished so I could pick up the computer later that day. Craig called at 4:30 on Monday – the same day I dropped off the computer – to let me know that the laptop screen had been replaced and the laptop was ready for pick up. Craig replaced the laptop screen and I am now able to fully use the laptop again. Very quick and affordable service with straightforward communication as to what to expect with regard to timing and price.

I am a small business owner and had some trouble with my main computer at work and I was going to miss payroll for my staff as well as not be able to fill a customer's order and Craig and his team saved the day! I am in home improvement and computers are my area of comfort. Craig took his time to help me understand what was happening and what he could do. His price was the best around and I am glad to have found them! I came to the shop and the staff put other things they had going on hold to help me and a few minutes later my computer was fixed! This team gets an A+ across the board! I will use them for all my computer needs! Craig is also helping me put together a website at extremely reasonable price!

The Top Tech team was very knowledgeable and professional. They were able to quickly identify the problem and provide an accurate quote. They replaced my son’s Mac-book Pro monitor in just a few days and provided us a 6 month warranty. We went to several repair companies prior to using thumbtack to locate a viable tech. I am very pleased with the outcome and I highly recommend this business.

The Hard Drive went bad on my 1 1/2 year old desktop. I took it to Craig (Oldest Geek) on a Friday and I had it back on Saturday. All my documents were saved and retrieved for me. Super fast and professional service. Awesome job..A+ Rating. Thank you

Craig diagnosed my MacBook Air free of charge and once the issues had been explained to me, he then let me know all of my options for repair. Because my computer was already several years old, I had some questions about repairing it versus replacing it with a new one. Craig helped me weigh my options, and ultimately we decided to switch my hard drive into a used MacBook Air of the same year that he had in the shop. At no point during this process did I feel as though his primary interest was to get money out of me. I would recommend them to anyone in need of a computer repair!