Craig quickly identified the problem with my Gateway and fixed it at a very reasonable price. He went further to recommend technical fixes to prevent future problems, many of… read moreCraig quickly identified the problem with my Gateway and fixed it at a very reasonable price. He went further to recommend technical fixes to prevent future problems, many of which I could do for free, and even offered solid advice on possible future tech purchases. I plan to use him as my go-to guy for all tech needs. read less

Having experience both in a computer repair shop and as a software developer, I can confidently say that The Eldest Geek is the most honest and fair computer repair shop… read moreHaving experience both in a computer repair shop and as a software developer, I can confidently say that The Eldest Geek is the most honest and fair computer repair shop you're likely to find in northern Virginia. If you're not a computer person and are looking for a shop that's going to use their knowledge to help you, and not cheat you, this is the place.I recently had work done here on a Macbook Pro 15" Retina, through the repair several unexpected problems came up. Craig was easy to communicate with and provided consistent updates on the repair. With the issues that the computer had I would not have been surprised to have gotten a call informing me that the price would be doubling due to the amount of time that had been invested. Through my interactions with Craig and seeing his response to the problems I believe I got a better than normal view of how much integrity this shop is run with.I'll be returning here for any future work I need done and wouldn't hesitate to advise others of the same. read less

Seems to know his stuff with computers. Fixed my issue quickly.

2011 iMac 27inch was really slow. They put in a New HDD and is working like brand new.. They will not scam you on price and quality. Thanks

Definitely would recommend the Eldest Geek. I actually gave Mr. Baker a two fold project – transfer files from my old laptop to a new laptop then also try… read moreDefinitely would recommend the Eldest Geek. I actually gave Mr. Baker a two fold project – transfer files from my old laptop to a new laptop then also try to fix the old laptop with the cooling fan error. I couldn’t get the old computer to move past the error message – it would just shut down. I needed the files to work on my college course. Even though it was New Year’s Day, Mr. Baker made himself available to transfer the files within an hour of dropping it off. He communicated throughout the process. He also suggested a better virus protection and loaded it up. Currently he is assessing the status of the old lap and preparing the free estimate on the repair costs. read less

VERY helpful…will most certainly use them again and recommend to others

Somehow I completely messed up my Windows 7 operating system on my old Lenovo T430 Thinkpad. Even though I have many years of experience as a web developer, I had… read moreSomehow I completely messed up my Windows 7 operating system on my old Lenovo T430 Thinkpad. Even though I have many years of experience as a web developer, I had no clue how to fix this. I researched as much as I could, but clearly fixing operating systems on laptops is not my forte. Ihad actually bought a laptop from Craig back in October, which is lightning fast, and it was backed by Craig, so Iknew I was getting the real deal. Unfortunately, I haven't had a lot of time to play with, as I couldn't bring it with me to Mexico. For this laptop issue, Craig was able to perform a repair on the operating system and it took about 2 hours to complete. Craig and Alex have the most experience thanany other technician in Washington DC, and I wouldn't even think about bringing my computer to anyone else. read less

Craig and his team are great. They are completely honest and want what is best for the customer. Plus they do great work. 5 stars all the way!

MacBookPro was unresponsive. They installed a new battery at a very reasonable price and were extremely knowledgeable and pleasant. I highly recommend them. .

I will be returning to Top Tech for any future computer problems and recommending their services to anyone having issues. About a month ago, I woke up one morning… read moreI will be returning to Top Tech for any future computer problems and recommending their services to anyone having issues. About a month ago, I woke up one morning unable to power on my 4-5 year old laptop. Having a Geek Squad service coverage, I first took it to Best Buy to have them take a look. A costly, risky solution was offered, but I wasn’t fully convinced it was the only option. After doing some research, I found Top Tech/The Eldest Geek and, impressed by reviews, decided to give them a call. I spoke with Alex, and after describing my problem and giving him my model information, he immediately gave me 3 or 4 possible issues that could be preventing my computer to start. It was evident that this guy knew his “you know what,” so I took a ride out to the Top Tech offices the next day for a free diagnostic.In about 5 minutes, Alex found what the issue was and gave me an estimate, which would be for the actual work only and not a part that needed to be replaced. A few days later, he called and said it was all ready to go. The computer is now running better than before and Alex even replaced some loose screws free of charge, so it feels sturdier as well. All of this was done at a fraction of what Geek Squad was suggesting, which I’m not even sure would have worked and kept my data intact – something I stressed the importance of to Alex.Since having this repair, I have also turned to Top Tech to complete a data transfer and replace a broken screen on my brother’s laptop. If you’re having a problem and feel like all hope is lost, give Top Tech a call. Their services helped me to avoid a major business and personal setback. read less

I messed up my iMac by thinking it would be easy to swap out my hard drive for an SSD. Everything went well, until it didn't… My display stopped working… read moreI messed up my iMac by thinking it would be easy to swap out my hard drive for an SSD. Everything went well, until it didn't… My display stopped working and the hard drive wasn't detected.These guys know what they are doing and kept in the loop throughout the entire process. I'll definitely bring my Apple products here from now on. Take your Mac to the Apple Store if you want to pay double (if not more), The Eldest Geek has earned my highest respect. Job well done gentlemen! read less

Craig is my go-to guy whenever I have a computer problem–Mac or PC. He is always honest and up front about what might be wrong, how much it might cost… read moreCraig is my go-to guy whenever I have a computer problem–Mac or PC. He is always honest and up front about what might be wrong, how much it might cost to fix it and offers handy suggestions of what to do next. i have bought a refurbished Mac from him and it has worked flawlessly from Day One. He even transferred all my data from my old Mac. I have recommended him to many friends and every one has reported that they had a good experience, too.I'll be seeing him this week with a new battery issue and I'm sure he'll find a solution for me quickly and at a reasonable price. To heck with those self-annointed, arrogant "Geniuses," I'm a Geek fan through and through. read less

Craig did an excellent job diagnosing the issue – when my computer proved not to be worth fixing, he sold me a better used one for cheap, and spent hours… read moreCraig did an excellent job diagnosing the issue – when my computer proved not to be worth fixing, he sold me a better used one for cheap, and spent hours setting it up and transferring over my data for no extra charge! Would highly recommend. read less

They have been in constant contact with me about the repair job.

After several weeks of the screen on my laptop occasionally flickering when initially turning the computer on, the screen went completely black. The laptop would still power on but I… read moreAfter several weeks of the screen on my laptop occasionally flickering when initially turning the computer on, the screen went completely black. The laptop would still power on but I was unable to see anything on the screen. After doing some trouble shooting I realized that I would need a professional to diagnose and fix the problem. I contacted a few local computer repair companies and Craig was the first person who had an available appointment. Craig spoke to me over the phone and provided some initial thoughts as to what might be causing the problem. He told me I could bring the laptop in and he would take a look and provide a free estimate of how much the repairs would cost. I spoke with Craig a few hours after dropping the computer off and he informed me that he had determined that the screen on the laptop needed to be replaced (approximate cost = $150.) He said he would check to see if he had a replacement screen in stock and could have the computer fixed and ready for pick up on Wednesday, if that would work for me. (I dropped the laptop off on Monday at 11 a.m. Craig’s company is closed on Tuesdays.) I explained that I was unavailable on Wednesday and, if possible, would really appreciate it if there was any way that the repair could be made ASAP so I could pick up the computer later on Monday. Craig said he would try to get it finished so I could pick up the computer later that day. Craig called at 4:30 on Monday – the same day I dropped off the computer – to let me know that the laptop screen had been replaced and the laptop was ready for pick up. Craig replaced the laptop screen and I am now able to fully use the laptop again. Very quick and affordable service with straightforward communication as to what to expect with regard to timing and price. read less

Don’t be fooled by his lack of a storefront. He is the real deal and you will feel lucky and glad you found him. After a liquid spill… read moreDon’t be fooled by his lack of a storefront. He is the real deal and you will feel lucky and glad you found him. After a liquid spill on my MacBook Pro 2012 model I went to MicroCenter � did not even consider the high priced Apple store. Microcenter wanted $70 just to check it out and the repair would take at least 3 to 5 days. Granted in the unibody Mac the keyboard is actually the bottom layer and is viewed as a “difficult repair.” (I am an electrical engineer and considered doing it myself)

Craig took the case off while I was waiting and diagnosed that it was just the keyboard, no liquid damage to logic boards. I left the laptop and shortly after I got home Craig called to say it was ready for pickup. I could have just had a long lunch and saved on travel time. The MacBook works great, but if there was a problem he guarantees his work. He replaced only what was needed so the material cost is low and his low overhead keeps costs at a relative bargain. In these days of mostly disappointing service Craig was one of the few good experiences I have had with service in a long time. read less

Let me keep this simple: based on my experience, Craig will 1) fix your computer, no matter what the problem is, 2) do a better job than Best Buy’s “Geek… read moreLet me keep this simple: based on my experience, Craig will 1) fix your computer, no matter what the problem is, 2) do a better job than Best Buy’s “Geek Squad” for a fraction of the price, and 3) let you know ahead of time exactly how he will fix it and give you an estimate that will have you smiling. I have found the computer guy for all of my computers! read less

My computer was fixed in a timely manner and it works.

Originally, I took my Macbook Air to a different business, and after they told me it wasn't fixable, Craig said he could handle it! When I brought it in, he… read moreOriginally, I took my Macbook Air to a different business, and after they told me it wasn't fixable, Craig said he could handle it! When I brought it in, he opened the laptop directly in front of me, showed me the water damage that I hadn't seen on my own, and was extremely helpful/knowledgeable. I enjoyed listening to him tell me stories while he assessed my broken laptop, and in the end, he gave me an excellent deal! The next time I have computer troubles (hopefully not anytime soon), I know where to come! Thank you, Craig!! read less

They gave me a free diagnosis and a very reasonable estimate to fix my gaming computer. This is my first time giving a review to anyone. I felt so compelled… read moreThey gave me a free diagnosis and a very reasonable estimate to fix my gaming computer. This is my first time giving a review to anyone. I felt so compelled to do so bc they are awesome. Dont let their location fool you. If you have a computer problem take it there and you will not be disappointed. They go way beyond just fixing your computer! read less

This place is in an antique mall, so my expectation of a hi tech atmosphere were put to the test.That said, these folks did exactly what they said they were… read moreThis place is in an antique mall, so my expectation of a hi tech atmosphere were put to the test.That said, these folks did exactly what they said they were going to do and did not charge me an arm and a leg. They even found an oddball issue with my computer and fixed that for free.I've been there a few times now and can say that they are honest and knowledgeable. I've never gone away feeling like I'd been ripped off (which I cannot say about a certain big box extablishment that took me for $300+).I recommend them whole heartedly. read less

If you are looking for exceptional skill, long experience, fair price and are willing to look for value, not ambiance, you have found it. Craig is exceptional. Craig knows what… read moreIf you are looking for exceptional skill, long experience, fair price and are willing to look for value, not ambiance, you have found it. Craig is exceptional. Craig knows what he is doing, can solve the unsolvable problems and is fun, as well SIX STARS read less

These folks are amazing. I have used him in the past to fix my computer, which he did and he made it better than it was before I took it… read moreThese folks are amazing. I have used him in the past to fix my computer, which he did and he made it better than it was before I took it to him. I recently purchased a computer from him and got such a great deal. They are very knowledgeable and explain things on a level I can understand. I would definitely use them again and I highly recommend these folks. read less

Responded quicker than I could put my phone down. We also ready to get the job done. Highly recommended!

These guys were awesome!!! They gave me top dollar for my broken macbook and sold me an even better replacement. They really are apple experts and I would definitely recommend… read moreThese guys were awesome!!! They gave me top dollar for my broken macbook and sold me an even better replacement. They really are apple experts and I would definitely recommend them to anyone that either needs their apple computer/laptop fixed or looking to buy one. Steller customer service!!! read less

The service was completed quickly and efficiently. The technician listened carefully to our computer issue. Great option for computer repairs!

Don't be fooled by this business nestled in an antique store. The owner has saved my computer, hubby's laptop and even a phone. The office is closed on Tuesdays. If… read moreDon't be fooled by this business nestled in an antique store. The owner has saved my computer, hubby's laptop and even a phone. The office is closed on Tuesdays. If you don't mind allowing permission to access remotely, you can have your laptop analyzed while you are still at home. The employees are honest and diligent. read less